Last updated: May 10, 2026
1. Introduction
WestPoint Elite Transport ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or communicate with us via SMS, email, or phone.
2. Information We Collect
We collect the following types of information to provide and improve our transportation services:
- Personal identification: name, email address, phone number
- Booking details: pickup and dropoff locations, ride date and time, flight information
- Payment information: processed securely through our payment partners
- Communication preferences: SMS opt-in consent, email preferences
- Service feedback and special requests
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and confirm your ride reservations
- To send ride scheduling updates, trip confirmations, and arrival notifications via SMS or email
- To communicate with you about your booking status, driver assignments, and vehicle details
- To provide customer care and respond to inquiries
- To improve our services and user experience
- To comply with legal obligations and protect our rights
4. SMS Communications
By providing your phone number and checking the SMS opt-in box on our booking or contact forms, you consent to receive text messages from WestPoint Elite Transport regarding:
- Ride scheduling confirmations and reminders
- Trip updates including driver arrival and vehicle details
- Customer care and support communication
Message frequency: Message frequency varies based on your ride activity. You may receive up to 5 messages per booking.
Opt-out: You can cancel SMS messages at any time by replying "STOP" to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further texts unless you opt in again.
Help: For assistance, reply "HELP" to any message or contact us at 213-595-4498.
Carriers: Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.
5. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. We may share your information with:
- Assigned drivers — limited to pickup/dropoff details, passenger name, and contact number for coordination
- Service providers — payment processors, SMS/email delivery platforms, and cloud hosting providers
- Legal authorities — when required by law or to protect our rights and safety
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure cloud storage, and access controls.
7. Your Rights
You have the right to:
- Access and request a copy of your personal data
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw SMS consent at any time by replying "STOP"
- Opt out of marketing emails by clicking the unsubscribe link
To exercise any of these rights, contact us at reservations@westpointelitetransport.com.
8. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: